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Delivery Costs:

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Delivery costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

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Re delivery Costs:

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If an item is returned to ourselves as a result of not being able to be delivered all re-delivery costs will be due from the buyer. If your order is returned we will endeavour to contact you via email to re-arrange a delivery at your cost. 

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Cancellations / Order Amendments

You can cancel or amend any order before it has been dispatched, please contact us at jacktradescards@gmail.com. If an order needs to be cancelled or amended at very short notice, we recommend calling to ensure that your order is not packed and/or dispatched before changes can be made.

Please note that alterations may result in a delay in dispatching your order. If your order has been already been dispatched, please follow our returns process.

Returns:
To return your product, post your product to: JackTradesCards LTD 6 Cavendish Street Langwith Mansfield NG20 9DU

If you are shipping any items valued over £20, you should consider using a tracking service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

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Liability for any supplementary costs incurred by a customer caused by a delayed / lost / misrouted orders:

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-  If not all ordered products are in stock, we are entitled to make partial deliveries at our expense, insofar as this is reasonable to you or to cancel your order of the item in question and provide you with a refund for it.

-  We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

-  If no one is available at your address to take delivery, Royal Mail or any other third party courier service we use for delivery will notify you what further steps will be required in order to receive your order. We cannot guarantee that re-delivery or collection from a specific location will always be available as this will be subject to the processes for the relevant courier.

-  If, after a failed delivery to you, you do not re-arrange delivery or collect your product (as applicable) we will contact you for further instructions. We are entitled to charge you for reasonable storage and further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

- The products you order will be your responsibility from the time we deliver the product to the address you gave us. You will own the products once we have received payment in full and we have delivered the products to the address you gave us.

-  We will not be responsible for supplying the products late or not supplying any part of them due to you providing incorrect delivery information.

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The buyer will be responsible for the postage costs and ensuring any returned items arrive to us in the same condition they were purchased in. If your item does not meet the standards it was sent in, JackTradesCards has the right to refuse refund. You will be notified of this decision by JackTradesCards.

If your item is unopened, unused, undamaged and in its original state you received it- you can return your product to us up to 14 days after you received deliver of it.

If you have taken receipt of damaged or faulty items please inform us as soon as possible. You have 14 days from the date of receiving the item to notify us for a suitable resolution. Please note JackTradesCards may ask for proof of damaged or faulty items. JackTradesCards reserve the right to refuse returns if you cannot provide us with accurate information or issues arise after this period.

If you have received a packaged product and the cards inside are faulty JackTradesCards are not liable for this. Please contact the manufacturer to dispute this.

Refunds will be processed no later than 30 days after we receive your items.

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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

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Dispatch & Delivery
When are orders dispatched?
 
We endeavour to dispatch all orders received before 2pm Monday-Saturday (excl. Bank Holidays).

During peak seasons, for example: Black Friday, and Christmas, there can be delays in shipping with a higher volume of orders needing to be processed. Of course, this is not ideal for anyone, and we work hard to make sure all orders are processed as quickly as possible. Express orders do get priority if we are delayed in shipping orders.

IF THERE ARE ANY DELAYS IN DISPATCHING ORDERS, THIS IS ALWAYS STATED AT THE TOP OF THE WEBSITE.

If you have placed an order that contains both a pre-order item and an in-stock item, you should expect your order to be dispatched when all items are readily available. If you wish to receive items as quickly as possible, please place separate orders.

Express & Saturday
 

Orders must be received before 2pm Friday to be dispatched for Saturday delivery.

Bank Holidays
 
Bank Holiday

Please note that our office is closed on Bank Holidays. While our warehouse is open, there are limited staff during the Bank Holiday's, and none of our courier partners collect parcels from us, or deliver on Bank Holidays.

Local Bank Holidays and closures may also affect your delivery. For example, 2nd January is a Bank Holiday in Scotland, but not in England.

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INTERNATIONAL SHIPPING

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Currently not available but will be looked at in the future 
 

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